Client Search Credit Terms

These terms apply to optional client search credits bought through the Match portal for access to the candidate search library.

1. Optional credits only

Candidate search credits are optional. They are not required to create or keep a client account active, and they sit alongside the rest of the Match portal services.

2. What you are buying

Each credit allows one new candidate search to be run from the client portal. The quantity selected at checkout and the price shown on the checkout page form part of your agreement with Match.

Purchased credits are added to the signed-in client account that completes checkout, and they can be used across future candidate searches from that account until they are used.

3. How credits are used

One credit is deducted each time you run a new candidate search from the portal. Viewing previously returned results, browsing the portal, or editing other client account information does not itself use a credit.

4. Delivery after payment

Credits are normally applied to your account immediately after payment confirmation because the search service can begin straight away. By accepting these terms at checkout, you ask Match to add the selected credits to your account as soon as payment clears.

5. Cancellation and refunds

You may contact Match within 14 days of purchase to cancel a credit purchase. If the credits have not been used, Match will refund the charge in full.

If some of the purchased credits have already been used after you asked Match to begin delivery immediately, Match may reduce any refund to reflect the credits already used. Once all of the purchased credits have been used after your request for immediate delivery, the right to cancel ends.

6. Contact

To ask about client search credits, or to request cancellation, contact info@matchp4.com or call 01908 760 240.

7. Other site terms

These terms sit alongside the website terms and conditions and privacy policy.